These Terms and Conditions apply to all sales of goods by EquidGel Ltd. By placing an order, submitting a deposit, or accepting delivery of goods from our website, you agree to be bound by these terms to the exclusion of all other conditions.

(a) All prices shown are exclusive of Value Added Tax (VAT) and delivery/palletisation charges unless explicitly stated otherwise. VAT will be applied at checkout where legally applicable.
(b) The price of goods may be adjusted by the Company prior to dispatch to reflect significant variations in manufacturing, fuel, labor, or material costs that remain beyond our reasonable control.
(c) Payment Terms: For trade and bulk orders, our policy requires a 30% deposit paid on a proforma basis, with the remaining 70% balance settled in full prior to the dispatch of goods.
(d) Any unpaid or overdue balances will accrue interest at a rate of 4% above the Barclays Bank PLC base rate, calculated daily from the due date until full payment is received.
(e) The Purchaser must return or fully reimburse the Company for the replacement cost of any unreturned delivery pallets or specialist returnable containers.

If a Purchaser cancels an accepted order prior to dispatch, the Company reserves the right to retain the 30% deposit or charge an administrative fee to recover the cost of raw materials and manufacturing schedules already allocated to that production run.

(a) All delivery dates provided are good-faith estimates and are not legally binding. Time of delivery shall not be of the essence of the contract.
(b) Trade Purchasers: Business customers must inspect shipments immediately upon arrival. Shortages, product defects, or transit damage must be reported to the Company in writing within 24 hours of delivery. Failure to report within this window constitutes deemed acceptance.
(c) Consumer Purchasers: Everyday consumer buyers must report delivery issues, damage, or shortages within a reasonable timeframe (typically 14 days) in line with standard consumer rights.
(d) If a Purchaser fails to accept an attempted delivery or fails to provide adequate delivery logistics, the Company may charge for reasonable storage, handling, insurance, and re-delivery fees.

(a) Risk of loss or physical damage to the Goods passes directly to the Purchaser upon delivery.
(b) Absolute ownership (Title) of the Goods remains strictly with the Company until all outstanding invoices, delivery costs, and balances owed by the Purchaser have been paid in full. Until title passes, commercial buyers must store EquidGel products safely, securely, and in a manner that clearly identifies them as the property of EquidGel Ltd.

(a) All EquidGel products must be stored, mixed, and fed strictly in accordance with the official instructions displayed on our product packaging and technical service sheets. The Company accepts no liability for issues arising from incorrect storage, pest damage, exposure to moisture, or improper application.
(b) EquidGel products are high-fiber natural feeds and are not veterinary medicines. While we provide nutritional advice in good faith, it is the Purchaser’s sole responsibility to ensure the product matches their horse’s dietary requirements. Always consult a qualified veterinary surgeon regarding medical or health concerns.
(c) Clerical errors, typographical slips, or omissions on our website, quotation documents, or invoices are subject to correction without any liability on the part of the Company.

(a) If a product batch is verified as defective or failing to meet specifications, the Company will replace the items free of charge or issue a refund at our sole discretion.
(b) Except in respect of death or personal injury caused directly by our negligence, the Company is not liable for any indirect, consequential, or collateral losses (including, but not limited to, loss of profit, loss of business, or veterinary bills).
(c) The total aggregate liability of the Company shall under no circumstances exceed the net invoice price paid by the Purchaser for the specific batch of Goods giving rise to the claim.

(a) In accordance with the UK Consumer Contracts Regulations, non-business consumers have the legal right to cancel their online order and change their mind within 14 days of receiving the Goods.
(b) Biosecurity & Safety Exception: Due to strict animal feed safety, hygiene, and biosecurity regulations, we cannot accept returns on any feed or supplement bags that have been opened, unsealed, or tampered with. Items must be returned in their original, immaculate, unopened condition to qualify for a refund.
(c) The consumer is entirely responsible for arranging and paying for the return shipping costs to our warehouse.

The Company shall not be held liable for any failure or delay in delivering goods if such failure results from events outside our reasonable control. This includes acts of God, extreme weather, strikes, industrial actions, machinery or plant breakdowns, factory power grid failures, or unexpected regional shortages of raw agricultural ingredients.

These terms, conditions, and all commercial contracts made with the Company are governed exclusively by the laws of England and Wales. All parties agree to submit to the exclusive jurisdiction of the English courts.